1) What does automatic renewal mean?
If you signed up as an individual, senior,
or student member online, your payment information will be saved and your
membership will be automatically renewed on your membership expiration date. No
need to log on, we’ll do all the work for you!
2) Is my credit card information safe?
Yes, our database provider encrypts all
payment information for your safety and complies with all government
regulations regarding your information’s safety.
3) What if I want to change my membership
type? I am currently a Student member, but now I need to switch to an
To change your membership type you can log
in to your profile prior to your expiration date and renew with the new desired
membership. If you need help, please don’t hesitate to contact us at
202.775.0725 or email@example.com.
4) I forgot my username and password to log
into my profile; how do I get that information?
If you forgot both your username and
password, please email us at firstname.lastname@example.org
or call 202.775.0725. If you have your username, but forgot your password,
click on the "Forgot your password?” link in the Sign In box on any page of the
website. You will be prompted to change your password after entering your
5) I am currently a member of the Fulbright
Association and I would like to have my membership automatically renewed. How
do I do that?
If you are currently a member and you would
like to have your membership renewed, just renew online next time, select the
category you want that indicates it is the automatic renewal option, and you
will automatically be renewed from that point forward with the credit card
information you supply at the time of renewal. For example, if you currently
have an Individual Annual membership, you would select the "Individual Annual –
Auto Renew” option.
6) I received a notice that my auto renewal
was declined, what happened?
Has your credit card information changed?
Has your credit card expired? Check your card to determine if any information
has changed. If so, log into your profile, click on the Memberships section and
click the most recent invoice created for your renewal. Change the payment
information within the renewal and submit again. If you continue to experience issues, please
contact us at 202.775.0725 or email@example.com.
7) What if my credit card information has
changed? How can I update it in my profile?
To update your credit card information, log
into your profile, click on the Memberships section and click the most recent
invoice created for your renewal (the Status should read "Open”). Change the
payment information within the renewal invoice and that information will be
used for your next renewal.
8) What do if I do if I renew with the
automatic renewal option and then decide I don’t want to be on it anymore?
If you wish to be taken of the automatic
renewal option, please contact us at 202.775.0725 or firstname.lastname@example.org and we’ll change your
membership category immediately.
If you have any questions about this new membership option,
please don’t hesitate to contact us.